Since your chosen piece is being sewed according to your measurements, the production lasts for days right after the payment is received. Orders can take up to 10 working days to complete and be received. During holiday season in November and December it takes about 10-12 working days.
Please inform us in advance by email before placing the order if the exact date of production or faster production and shipment are necessary.
DELIVERY, SHIPPING FEES
egzotique provides WIDE-WORLD and ships from a Lithuania (Europe).
Below are indicative timelines and prices for shipping (EXCLUDING 1 – 2 week production duration).
FREE SHIPPING OVER 130 EUR.
• Shipping to Lithuania
Lithuanian post – 2-3w.d., busy period 5-7w.d., 5 EUR
LP EXPRESS courier – 24 hours, 5 EUR
• Shipping to Latvia, Estonia
Local post – 2-4w.d., busy period 10-12w.d., 5 EUR
Shipping to Other Europe countries
Local post – 6-9w.d., busy period 12-14w.d., 8 EUR
Shipping to Other world countries
Lithuanian post – 8-15 w.d., busy period 15-20w.d., 12 EUR
Physical GIFT CARDS are sent within 2 business days of making a payment.
Virtual gift cards are sent to the email within 24 hours of making a payment. We ship our products and gift cards in full packaging, so you won’t have to worry about it.
We ship our products and gift cards in full packaging, so you won’t have to worry about it. Please inform us in advance by email BEFORE placing the order if the exact date of production or faster production and shipment are necessary. You will be informed about the delivery by email.
OTHER TAXES, DUTIES, FEES CUSTOMS
Orders shipped outside of Lithuania may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; egzotique has no control over these charges, nor can egzotique predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
• Gift card is non-refundable and cannot be exchanged for cash in part or full.
• If the product purchased with a gift card is returned, a new gift card with the same amount will be issued.
· This gift card is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.
• If the purchase price of a product is less than the value of a gift certificate used for redemption, the residual amount balance is non-refundable and cannot be exchanged for cash.
RETURN, REPLACEMENT AND ALTERATIONS
If decided to return, or exchange (to other product) the product you need to contact us within 14 days after the day product was received/collected. Contact us by email provided in the ‘contacts’, note subject line – Alteration of the product/ Returm of the product and make sure you specify your name, family name, and content of the order.
To gather all the necessary details about product’s return or alteration we will contact you within several days. Buyer is responsible to fulfill all the post charges.
When returning or exchanging an item, the following terms and conditions must be observed:
• the item and its packaging has not changed essentially in appearance; • the item has not been used, is not dirty and/or damaged, the item is self-contained; • no original labels have been removed from the item; • a proof of purchase is available.
*Refund is not applied to initials (10EUR), due its personalisation.
We reserve the right to cancel the order if the price of the ordered goods was incorrect or if we no longer have it in stock. In this case we immediately will inform you via email. Also, we cannot make sure that the color of the product in the photos corresponds to the color of the product in reality, depending on the image settings of mobile devices, tablets and computers. If you want to cancel your order – contac us.
Norint atšaukti užsakymą prašome kreiptis nurodytais kontaktais.